CANVAS FAQS

How do students access Canvas?
FHSD students log in to Canvas using their FHSD Google username and password. Please reach out to a teacher, library media specialist or a building technician at your school for assistance. Video Tutorial: Getting Started with Canvas as a Student.

How can parents access Canvas?
Access your child’s courses and coursework through the Canvas web portal or Canvas mobile app (available for iOS (Apple) and Android devices). Directions: Parent Guide for Creating a Guardian Account on Canvas.

To connect your child’s Canvas account to your own, a pairing code is required. Have your child log in to their Canvas student account and follow these instructions to generate a pairing code. Next, set up your parent account by visiting the Canvas webs portal and clicking on “Parent of a Canvas User?” If you have multiple children at FHSD, follow these instructions to pair additional students to your Parent account. 

Where do I get a pairing code?
A pairing code is required to link your Canvas Parent account to your child’s Canvas Student account. 

1. Log in to your child’s Canvas account. In the left navigation, click “Account,” then “Settings.” On the right side of the screen, click “Pair with Observer.” Copy the pairing code that displays.
2. Next, log in to your Canvas Parent account. Click “Account,” then “Settings,” then “Observing.” Paste the pairing code you copied from your child’s account into the box and click the “+Student” button.” Repeat this process for each child if you have multiple FHSD students. Pairing your students to a parent Canvas account is done only once.

Pairing codes are case sensitive and valid for 7 days. Access the pairing codes FAQ here. 

Where can I access the Canvas mobile app?
The Canvas Student app and the Canvas Parent app are available on the App Store and Google Play. For assistance, access the Canvas mobile app guides.

What information can parents view in Canvas?
View upcoming assignments, course announcements and assignment grades, set up notifications, and message your child’s teachers through Canvas Parent. Please note: Teachers must publish a course to Canvas before students or parents can view information. Check back later to see if the information has been uploaded.

What is LockDown Browser?
LockDown Browser is a locked browser for use with quizzes in Canvas. It prevents students from printing, copying, going to another URL, or accessing other applications during an assessment. If a Canvas quiz requires that LockDown Browser be used, you will not be able to take the quiz with a standard web browser. LockDown Browser should only be used for taking Canvas quizzes. It should not be used in other areas of Canvas. Read more in the LockDown Browser Student Quick Start Guide. Click here to install LockDown Browser on your computer. 

Where can I access additional resources about Canvas?
Getting Started with Canvas as a Student (video)
Getting Started with Canvas as a Parent (video)
Comprehensive Canvas FAQ for Students
Top 5 Tips for Canvas Observers
How to Create a Canvas Parent/Guardian Account

INFINITE CAMPUS FAQs

How do I log in to the Infinite Campus Student Portal?
Students can log in through the Infinite Campus Student Portal Login Page.
If you are creating an account for the first time, enter your Student ID number as your username and follow this format for password: <first initial><last initial><6 digit date of birth mmddyy>. For example: js102408.  The system will prompt you to change your password the first time you log in. 

Not sure if you already have an account? Click “Forgot Password” to have a password reset link emailed to you.

How do I create a new Infinite Campus Parent account? 
Watch this helpful tutorial to learn how to create your Parent Portal account.

Please note: A 32-character activation key is required to create a new Campus Parent account. This information is provided by your child’s school. If you did not receive an activation key, contact your child’s school to request one. Once your account is set-up, you will no longer need the activation code. Simply return to the Infinite Campus Parent Portal Login Page and enter your newly created username and password. 

If you need a translated copy of directions for creating a parent account, please contact your school’s main office.

How do I update my contact information in the Infinite Campus Parent Portal?
This visual guide will show you how to update your contact information in the Parent Portal.

How do I locate my child’s Student ID number and/or FHSD Google email address?
Follow these instructions to find your child’s Student ID number and/or student email address. 

How do I change my notification preferences in the Infinite Campus Parent Portal?
Notification preferences can be updated in the Infinite Campus mobile app. Follow these instructions.

How do I log in to the Infinite Campus Parent Portal?
Parents can log in through the Infinite Campus Parent Portal Login Page.
If you do not already have an account, you will need an Access Key obtained from your child’s school to create a username and password. This Access Key is only needed for the initial account set up; once your account is created, you will sign in with your username and password.

What is the difference between Infinite Campus Parent Portal and Canvas?
Infinite Campus is the District’s Student Information System. Student and parent contact information, grades, course schedule, bus route, locker information, missing assignments and official report cards are housed in Infinite Campus.

Many teachers and students use Canvas for day-to-day management of coursework. Within Canvas, students can view and submit assignments, access the syllabus, message teachers, and get feedback on assignments and tests.

What if I have multiple students in the District?
If you have more than one child attending FHSD schools, your Infinite Campus Parent account will have access to all students in your family. Once logged in, parents can switch between students by selecting the arrow next to the photo of the current student. A drop down menu will appear with a list of available students. This option is only available on student specific screens, such as grades, attendance, reports, etc.

Francis Howell School District  has established free community internet access sites. These community internet access spots are located on the parking lots of many schools across the District. Navigate to an internet access site, then, on your wireless device, search for “FHSD-Wifi” or “FHSD-Guest.”  FHSD staff and students should connect their devices to the FHSD-Wifi, and use their FHSD username and password to connect. Otherwise, they (or other visitors) may connect to FHSD-Guest which does not require a username and password. The FHSD-Guest will connect at a slower speed than FHSD-Wifi.

Free or reduced-cost internet may also be available through the following organizations:

FCC Affordable Connectivity Program - In 2021, Congress created the $14 billion Affordable Connectivity Program (ACP) to help households facing challenges pay for internet service and internet-ready devices. Check eligibility and apply online through the ACP website. To search for ACP providers in Missouri, visit the Federal Communications Commission website.

St. Charles City-County Library Internet Access - All branches of the St. Charles City-County Library (SCCCL) offer free computer and wireless internet access.  In addition, the SCCCL offers community members the opportunity to check out available hotspots for home internet access.  To find a SCCCL public library branch or information about free computer or internet access, please visit the SCCCL website. SCCCL also offers remote printing access from home from personal cell phones, computers, tablets, laptops, or other internet-connected devices.  Please visit the SCCCL website for more information. 

Spectrum Internet Assist Program - Spectrum offers to eligible families and households discounted high-speed internet access.  To find out more information visit the Spectrum website.

Spectrum Free Community Internet Sites - Spectrum offers free internet wifi locations around the country. To find a nearby location visit the Spectrum website.
 

TECHNOLOGY RESPONSIBILITY ACKNOWLEDGEMENT

At FHSD, we believe technology plays an important role in the learning process for each student. For this reason, the district has provided each student and instructional staff member access to technology resources. However, this access is subject to the Acceptable Use Policy and will be monitored accordingly with no expectation of privacy.

Whether at school or elsewhere, staff, students, and (by extension) families will be responsible for the care and custody of district property assigned to them. In the same manner that a student would be held accountable for vandalism of district property, students will be held accountable for the loss or damage to district-provided technology resources resulting from a failure to demonstrate responsibility for these tools. The district will provide students an opportunity to learn how to use these devices safely and responsibly, and families will agree to reinforce these behaviors.

Students, who demonstrate responsibility and care for their assigned device as demonstrated in the lessons, will continue using the device at NO COST. However, students whose devices are lost or damaged as a result of behavior inconsistent with these expectations, will be charged loss or damage fees as shown below:

DESCRIPTION OF FEES

Laptop

• Lost or damaged beyond repair — $1,200

• Motherboard Replacement — $300

• Screen Replacement (less for non-touch screen) — Up to $150
• Power Jack, Audio Board, Palm Rest, or Touch Pad — $100
• Keyboard (more than 2 keys requires full keyboard) — $75
• Battery, Top Cover, or Bottom Cover — $100
• Camera, Hinge & Spine, Speakers, Wireless Card — $15
• Lost or Damaged Power Adapter — $25
• Lost Asset Tag/Removing Stickers or Personalizations — $5

Chromebook

• Lost or damaged beyond repair — Up to $350
• Motherboard Replacement — Up to $260
• Screen Replacement (less for non-touch screen) — Up to $110
• Power Jack, Audio Board, Palm Rest, or Touch Pad — Up to $10
• Keyboard (more than 2 keys requires full keyboard) — Up to $35
• Battery, Top Cover, or Bottom Cover — Up to $70
• Camera, Hinge & Spine, Speakers, Wireless Card — Up to $15
• Lost or Damaged Power Adapter — $20
• Lost Asset Tag/Removing Stickers or Personalizations — $5

iPad

• Lost or damaged beyond repair — $450
• *Motherboard Replacement — Cost varies
• *Screen Replacement (less for non-touch screen) — Cost varies
• *Power Jack, Audio Board, Palm Rest, or Touch Pad — Cost varies
• *Keyboard (more than 2 keys requires full keyboard) — Cost varies
• *Battery, Top Cover, or Bottom Cover — Cost varies
• *Camera, Hinge & Spine, Speakers, Wireless Card — Cost varies
• Lost or Damaged Power Adapter — $25
• Lost Asset Tag/Removing Stickers or Personalizations — $5
  *All service performed by Apple Certified Technicians based upon cost at the time of repairs.

REINFORCING RESPONSIBLE BEHAVIORS

Behavioral research demonstrates that students of all ages will demonstrate responsible behaviors that are taught with intention, reinforced with consistency, and assessed with frequency. Prior to receiving their assigned device, the district’s teachers will provide each student training on these responsible behaviors. Administrators, Teachers, Parents, and Fellow Students agree to reinforce these responsible behaviors by monitoring and complimenting students who demonstrate those desired behaviors, while modeling those behaviors for students who forget. Students will commit to carrying their device safely, closed with nothing between the keyboard and screen, and supported by a firm surface to protect the screen. Students will also commit to transporting their device in a case or backpack with a protective pocket, and to treat that case or backpack with the same care and responsibility that is expected for their assigned device. Students will not leave Chromebooks or backpacks with Chromebooks unattended, unless secured in a safe place.

Administrators, teachers, parents, and students will help reinforce these responsibilities by posting and referring to copies of this agreement to promote these responsible behaviors in hallways, in classrooms, at home, and near lockers, to remind us to reinforce responsible behavior with district-provided technology devices.
Signature: Parents or Guardians will confirm awareness of these responsibilities with Online Registration and Verification.

Signature: Student will confirm awareness of these responsibilities upon logging into One-to-One Plus for the first time.

Beginning with the 2026-27 school year, all middle and high school students will be issued a Chromebook to use at school and at home. Students are expected to bring their Chromebook to school fully charged each day and use a bookbag to transport the device (with the lid closed) from class to class.

When will middle and high school students be issued Chromebooks?
All students, including virtual students, will be issued a device from their home school during the first week of school.  

Who is available to help students set up their Chromebook?
When Chromebooks are issued to students in the first week of school, instructions on how to log in to their Chrome profile will be provided. For returning students, prior settings will carry forward to the new device. In addition, students can request assistance from the district’s helpdesk.

What are the Chromebook care tips for students?
This Chromebook Care Video and other information can be found on the “Students” tab of each secondary school website. Students are expected to bring their Chromebook to school fully charged and use a bookbag to transport it (with the lid closed) from class to class.

What happens if the Chromebook is lost or broken?
Students will have access to enter a request for repair or replacement directly in the helpdesk system. Loaner devices will be available in the Learning Commons. Loss or damage fees may be assessed as outlined in the Asset Responsibility Agreement (acknowledged during ORAV).

Will parents have an option to buy insurance for devices?
The District does not offer Chromebook insurance as the insurance cost often exceeds actual repair costs.

Can students bring a personal device to school rather than the District-issued Chromebook? 
No. Personal devices should not be used at school on the District’s network. District-issued devices undergo regular updates and security patches to help ensure our network is protected. Students should use the District-issued Chromebook assigned to them for schoolwork.

Are students responsible for keeping their Chromebook charged and ready for use?
Yes, this is the responsibility of the student and part of coming to class prepared. There will be some charging stations in some classrooms and throughout the buildings if extra charging is needed throughout the day. 

What is the process when students leave their device at home?
The student will need to check out a loaner device from the Learning Commons for the day.

Are students able to use the Chromebook for other purposes at home?
Chromebooks are meant to be used at home as well as at school to complete assignments and access course materials. Students can access Chromebooks at home with their District-issued Google Account. Internet activity on District accounts will continue to be monitored and tracked as if at school, in compliance with federal and state regulations.

Will students be able to access inappropriate content from their Chromebook?
All District-issued devices utilize content filters that block age-inappropriate content. Content filters will work while the device is in use with a student’s District-issued account either on- or off-campus. 

When will the student need to return the Chromebook?
Unless otherwise indicated, students may continue to use the assigned Chromebook as long as they remain a student of any of our FHSD schools, or until the device is no longer functional.